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Platform Support Analyst

Vancouver, BC · Information Technology
On behalf of our reputable client, Affinity is seeking a Platform Support Analyst to join their IT team on a permanent/ full time basis.You will be joining the analytics team and will have opportunities to work with them on projects to improve in-house software solutions; as well as provide daily Tier 1 support to internal users. 

Work with a friendly, reputable, and people-focused organisation that provides growth opportunities for their employees; and that has created a team and environment you will be proud to be a part of. 

Responsibilities
  • Triage, troubleshoot, and resolve issues as required to support operations and internal users
  • Communicate effectively in order to provide tier one support of platforms used by clients and staff
  • Monitor status and functionality of systems and applications daily
  • Investigate, identify and resolve user and application issues in a timely manner including coordinating vendor support
  • Manage problems as they arise by communicating effectively with business users and the internal support team to ensure resolution
  • Assist with support related projects outside of daily responsibilities, such as implementing patch releases, testing new software, improving systems integration and creating/reviewing documentation

Requirements
  • Bachelor’s degree in commerce, computer science, or related field.
  • 1+ years’ experience with one, or more, of the following:
    • Working in a support role within a fast-paced, time-sensitive environment
    • Working with relational database queries
    • Working in the financial services sector and working with market data with a background in equities and fixed income
  • Familiarity with Latent Zero, Advent APX, Jira and/or Salesforce is a distinct advantage.
  • Partial or full completion of the CFA program is a plus
  • Additional development/scripting experience such as Perl, Python, VBA/Windows/.Net, C#/C++/Java, SSRS/SSIS, and/or Django/Pandas/NumPy is also a plus.
 
About Affinity: 
Affinity is a full service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on four core principles – Transparency – Flexibility – Efficiency – Agility. 
 
For more information on Affinity, please visit www.affinity-group.ca  
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