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IT Helpdesk Support

Vancouver, BC · Information Technology
On behalf of our client, Affinity is seeking an IT Helpdesk Support Technician for a 6 month contract. You will have proven experience in a similar role and someone who is passionate about technology and providing exceptional customer service, who is looking to join a fun team in an exciting environment. 

Responsibilities:
• Provide a strong and consistent customer service experience for all staff
• Manage, maintain, and develop core Helpdesk systems, applications and processes
• Manage and prioritize incoming tasks effectively
• Troubleshoot complex technical problems while being resourceful
• Champion new hardware, software and A/V solutions 
• Build, image and deploy workstations via SCCM
• Maintain and manage all hardware inventory
• Support new hire setup and studio desk moves, ensuring both are as pain-free as possible  • Maintain strong vendor relationships and assist with technology procurement and record keeping
• Step up and drive IT projects – end-to-end lifecycle project management

Qualifications:
  • 3 years’ minimum experience as a Tier 2/3 or Senior Helpdesk level role
  • 3 + years experience supporting: Office365, Windows 10, and Active Directory
  • Exceptional customer service skills
  • Technical aptitude for a wide variety of technologies, from on-premise to cloud applications
  • A love for technology – including hardware/software knowledge and refined troubleshooting and task management skills 
  • A proactive mindset, operational independence, energy and a positive attitude. 

Bonus if you have:
  • Experience with Media and Entertainment design tools and creation suites IE: Autodesk, Perforce, Creative Cloud, Allegorithmic Substance, Pixologic Zbru
  • Experience working within a game studio or software developer
  • SCCM certified, Windows Server experience, MCSE

About Affinity Staffing:
Affinity Staffing is a full service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on four core principles – Transparency – Flexibility – Efficiency – Agility.
 
For more information on Affinity Staffing, please visit.
www.affinitystaffing.ca
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