Field Technician

Location: Victoria, BC, Canada
Date Posted: 07-26-2018
On behalf of our client, Affinity Staffing is seeking an experienced Field Technician to join their rapidly growing team on a permanent basis. This position is located in Victoria and does require some travel and a valid driver's license.

Key Responsibilities:
  • Maintain equipment in an assigned territory, including all preventative maintenance requirements, as defined by current standards
  • Provide customers with the quality products and services consistent with their requirements
  • Respond to customer calls in a prompt and efficient manner
  • Service and maintain assigned product with the most cost-efficient methods
  • Communicate with Dispatch and FSM on a regular basis concerning all aspects of service (i.e. product information, customer concerns, parts problems, etc.)
  • Maintain parts inventory and order parts as necessary
  • Attend Product Training courses and meet technical requirements; maintain a minimum of a C+ grade on all formal training courses
  • Review equipment performance reports and bulletins.
  • Install delivered equipment
Qualifications:
  • Excellent interpersonal and communication skills, with the ability to deal with people at all levels of the organization and its customers.
  • Strong electro-mechanical knowledge and aptitude
  • Strong organizational skills.
  • Organize your territory effectively to minimize travel time and maximize the number of clients to service.
  • Accomplish assigned service calls thoroughly within an average call time of less than 1 hour
  • 4-6 years in a similar position
  • MS Office experience and knowledge
  • Experience with Sharp and Canon products
  • Bonus if you have experience with Lexmark and HP

About Affinity:
Affinity is a full service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long-term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on four core principles – Transparency – Flexibility – Efficiency – Agility.
 
For more information on Affinity, please visit.
www.affinity-group.ca
 
 
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