Technical Project Manager

Location: Vancouver, British Columbia, Canada
Date Posted: 08-03-2018
On behlaf of our enterprise client, Affinity is seeking a TECHNICAL PROJECT MANAGER to manage migrating BCEHS’ three dispatch call centre’s to a centralized province-wide telephony queue solution and manage telephony solution upgrades.
 
Services Required:  
Working with internal stakeholders, the Senior Report Developer / Analyst will provide the following services:
 
  • Develop a project plan and a design that allows the client to move to a centralized province-wide telephony queue solution across the three existing dispatch centres
  • Integrate their’ centralized provincial telephony queue project plan with Telus’s Statement of Work
  • Manage logistics for the installation of new telephony equipment and the underlying supporting voice network infrastructure into the 3 dispatch centres (i.e. Victoria, Vancouver and Kamloops)
  • Manage the logistics and coordination of integration with existing solutions (e.g. voice recording system, computer aided dispatch system)
  • Manage the necessary upgrades required to existing telephony solutions.
  • Coordinate the migration of dispatch centres to a province-wide telephony queue system
  • Identify and execute appropriate Dispatcher training strategy for the use of the equipment
  • Coordinate the development of system support and sustainment documents.
  • Manage project budget
  • Develop and execute a project risk management plan
  • Provide regular formal status report to project stakeholders
  1. Specific Qualifications or Experience Required: 
 
  1. Must have Bachelor’s degree and/or equivalent work experience;
  2. Must have at least five (5) years of project management experience;
  3. Must have at least five (5) years’ experience in managing projects related to telephony solution upgrades;
  4. Must have excellent verbal/written communication skills;
  5. Must be able to work closely with customers to evaluate new system capabilities and configure the system to meet revised workflows and procedures;
  6. Must be capable of a high degree of analytical thinking, problem solving, and the ability to deal effectively and rapidly with complex concepts;
  7. Must be able to work effectively as part of a team;
  8. Must have a demonstrated ability to rapidly familiarize themselves with complex telephony solution environments and to be able to provide the Services identified in Section 5 shortly after commencement with little to no supervision;
  9. Must have demonstrated experience working with outsourced vendors and COTS solutions.
  10. Must have technical knowledge of Telus’ Avaya CS 1000 product;
  11. Must have experience with managing upgrades of Telus Avaya products including Telus Avaya Call Center solution;
Please indicate any qualifications required that are specific to this engagement.  As an example, you may require previous Health Care experience, certain certifications, or membership in a professional organization.
 

 About Affinity Staffing:
Affinity Staffing is a full service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on four core principles – Transparency – Flexibility – Efficiency – Agility.
 
For more information on Affinity Staffing, please visit www.affinitystaffing.ca
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