Support Engineer

Location: 325 Rue Bridge Monteal, QC, Canada
Date Posted: 08-22-2018

Company Description
OpenBet (part of NYX Gaming Group) leads the global gaming market, providing innovative software that powers the world’s most successful operators.
 
We pride ourselves on product innovation and technical excellence and are constantly adding new applications and new functionality to our product suite, used by billions of end users. And, while many other companies have been downsizing, we continue to see growth across our business.
 
Want to be part of our story?
Job Description
Responsibilities of a Support Engineer at OpenBet:
  • Owning and investigating a wide variety of issues at both an application and database level
  • Producing robust, well-written solutions for these issues
  • Effectively communicating investigation status to the Customer
  • Deployment of fixes to live environments
  • Liaising with the development and problem management teams as appropriate to resolve issues
  • Provide support and mentorship to junior members of the team and ensure quick resolution to escalated issues
  • Responsible for identifying and delivering improvements to knowledge base, support processes & tools.
If you are the right Support Engineer for us, you'll be able to demonstrate:
  • Experience in an application support/development role, with proven record of technical investigation and creating solutions to problems
  • You’ll have fundamental programming skills (data structures, algorithms) in at least one major language (Java, J2EE, C, C++, etc.).
  • Experience in at least one major area (Database, Linux, Web Development)
  • Excellent communication skills, both written and spoken
  • An ability to learn new technologies quickly, work independently, manage workload and escalate in timely manner.
The ideal candidate would also have the following skills/experiences:
  • Experience developing on Unix/Linux
  • Experience with LAMP (Linux, Apache, MySQL, PHP) website design
  • Website development skills (HTML, HTML5 and CSS)
  • Web technologies and internet protocols (XML, HTTP, TCP/IP)
  • Experience using version control systems (GIT, Subversion, CVS, etc.)
  • Scripting skills: Bash, Perl, Python, JavaScript
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