Production Support Analyst

Location: Toronto, ON, Canada
Date Posted: 10-13-2018
On behalf of our client, Affinity Staffing is seeking for a Production Support Analyst  for an outstanding career opportunity and company.  

Are you entrepreneurial? Do you push the limits and draw on the talent of your peers? Do you think differently, look for the possibilities?  Do you like to be creative, collaborative and be rewarded for those talents?  That's who we are looking for. Don't wait to contact us to find out more.

This position is responsible for analysis of production support issues and investigation, as well as reconciliation with multiple points of contact, internally and externally. Working with various systems to ensure timely resolution, as well as ensuring compliance with Service Level Agreements.
What You'll Do:
  • Experience with database structures and relational database queries (Structured Query Language SQL)
  • Experience with Windows and UNIX Operating Systems
  • Experience with Oracle Database Management System
  • Ability to manage tickets and regulatory reporting
  • Ability to follow technical and procedural instructions thoroughly
  • Experience as a project coordinator or a project manager
  • Change management and vendor support management a plus
  • Experience working with systems integrated with TSYS
  • Experience working with campaign management systems, Smart Card Management System, Loyalty systems
  • Experience with Financial/Banking security (encryption, PCI, etc.)
  • Experience as a Production Support Analyst
  • Intermediate to advanced MS Excel / PowerPoint / Access skills
  • Financial Retail Banking experience
  • Experience supporting micro-services
  • Experience working on Disaster Recovery planning and coordination
  • ITIL certified
  • PMP/CAMP certified
What You'll Need:
  • 3 - 5 years’ experience in a distributed environment or equivalent college diploma/university degree (Computer Science with Business Admin minor preferred)
  • The ability to manage conflicting priorities and situations while addressing high severity incidents timely
  • Card processing and banking environment background is a plus
  • Strong interpersonal skills
  • Ability to be flexible and adaptable when dealing with change
  • Ability to triage between vendors and the business
  • Ability to triage, break down complex tasks and follow logical steps to solving issues and opportunities.
About Affinity Staffing: 
Affinity Staffing is a full service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on four core principles – Transparency – Flexibility – Efficiency – Agility.
For more information on Affinity Staffing, please visit
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