Senior Business Analyst - Doc Management

Location: Burnaby, BC, Canada
Date Posted: 11-12-2018
As a (contract) Senior Business Analyst, you will be working on a Transformation Program that aims to implement the necessary foundation of digitization capabilities for our clients business groups, including implementation of scanning technology, SharePoint 2016 document/content repository, and to prepare employees for the process changes these new capabilities will deliver. This role will also be involved in supporting the overall program through identifying and documenting good/best practice future state business process

Program Objectives:

The main objectives for the Transformation program are:
  • Reduce the production of paper documents (and all associated printing and imaging costs);
  • Reduce the amount of staff labor time that currently is directed to low-value paper handling tasks, and in turn re-allocate that time to higher-value work;
  • Reduce the incidences of lost/misplaced case paper artifacts (a relatively common occurrence);
  • Reduce the time it takes for a new case artifact (whether paper or digital in origin) to get to case managers.
Job Duties and Responsibilities
  • Gather and document formal business requirements
  • Capture as-is business processes where there are gaps in artifacts
  • Design improved future-state business processes in varying levels, both to support new application-level processes as well as broader business unit processes. These will include textual descriptions as well as functional swim lane diagrams
  • Carry out as-is versus future state process fit/gap analysis
  • Act as a liaison between business group(s), technology, change/learning& development teams to ensure new solutions and processes address key business requirements
  • Obtain buy-in/support from project team stakeholders to champion the new changes to business processes, operating structure(s) and functions
  • Support change management and training efforts during implementation phases
  • Review existing process documentation
  • Define to-be business processes and conduct fit/gap analysis between current and future state
  • Create text and visual process artifacts
  • Plan for and lead to-be business process design and validation workshops with key stakeholders
  • Ensure test strategy and test plans incorporate future state/to-be processes
  • Work with change management/L&D resources to develop mitigations to assist with adoption of new processes
  • Contribute to future state communications and learning/support materials development
  • Support communication change management and training activities
 Required Qualifications or Experience
  • Documenting functional requirements within a multi-project business transformation initiative
  • Capturing as-is and to-be business processes within individual projects and across a program
  • Developing fit/gap analysis between current and future state operating environments
  • Developing textual and visual process artifacts at various levels (from strategic to tactical) that clearly define current state (if no such documentation exists) and future state processes
  • Identifying barriers to business process change and developing mitigation strategies and tactics
  • Capability to successfully engage in multiple initiatives simultaneously
  • Ability to interact professionally with a diverse group, executives, managers, subject matter experts and other project stakeholders
  • Team-oriented individual willing to share and contribute knowledge with the team
  • Strong interpersonal, communication and negotiation skills
  • Strong presentation skills and able to communicate in professional and organized manner
  • Formal business training and/ or certification business process mapping, business analysis and/or relevant skills and experience
 Preferred Qualifications or Experience
  • A minimum of five years of comprehensive business process analysis experience, preferably in paper-to-digital initiatives
  • Experience in Lean/Six Sigma methodologies.
  • Strong communication skills with both technical people and business users with the ability to establish rapport with clients and colleagues
  • Bachelor's degree in business administration, computer science or related field
  • Ability to lead workshops and meetings, recording record process flows and produce high-quality process and change related documentation
  • Experience in leading business process change activities within a complex multi-year program
About Affinity Staffing:
Affinity Staffing is a full-service Information Technology agency that takes a unique approach to recruiting. We believe recruiting is about creating long term relationships that foster a mutually beneficial partnership - an affinity. Bringing a new style of recruiting founded on four core principles – Transparency – Flexibility – Efficiency – Agility.
For more information on Affinity Staffing, please visit
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